All Applixure Scores are based on Applixure’s performance and issue monitoring. The more warnings and alerts, the lower the score is. Some particular issues are given higher relative importance and thereby a higher relative impact on the score. In general, Alerts also have larger impact on scoring compared to Warnings.
It is important to know that for most dynamic issues – crashes, hangs etc. – Applixure will not consider one isolated incident on a PC to be significant enough to warrant change in scoring. Only when the same PC has enough repeated incidents of the same kind, or multiple number of PCs suffer from the same issue, will the Alert or Warning be generated, resulting a potential change in scoring.
Following table lists relative importance between kind of issues Applixure is monitoring.
|Highest impact issues
|Medium impact issues
|Lowest impact issues
In addition to different kind of issues having varying importance between each others, for most alerts the number of assets affected by that alert or warning is also a contributing factor how much effect it will have on the particular score. For instance, alert concerning devices experiencing crashing issue (so-called bluescreening – or BSOD – in Windows) does not affect the scoring quite as much when the number of devices experiencing the condition is only a small portion out of all devices in Applixure monitoring environment as opposed to situation where [relatively] large number of devices are affected.
Note that asset-specific scoring only reflects possible issues that may affect computer performance or end user experience. It does not consider aspects such as having inappropriate software installed or running an out-of-date operating system.
Why a bad PC can (sometimes) get a relative good score?
Let's assume you have a PC that keeps crashing and shutting down. The PC still gets a relatively high device score of 4.0. Why is that?
Besides the crashes and shutdowns, this particular PC is probably otherwise performing really well, resulting in a high overall score. When considering the score, Applixure internally uses a point rating system where high crash and shutdown frequency causes a PC to lose a certain amount of points. At the same time, the same PC may not have any points reduced for any of the other possible performance areas.
This process results in PC getting reduced number of points, but which is still sufficiently high to translate to relatively high score.
In addition, since Applixure can only score PCs based on metrics that we measure, it may be that PC is suffering on other technical issues that are not presently monitored by Applixure and for that reason the score does reflect all possible problems.
How often are Applixure Scores updated?
Applixure scores for both different Areas as well as for individual assets are updated several times a day for each environment, based on the information that Applixure has at that point about the state of the devices and software.
Please note that some of the issues that are getting resolved in PCs may not reflect immediately in Alerts and Warnings, and by extension in the Scores. For issues involving dynamic events, such as PC crashing or software hanging, Applixure is not able to determine that issue has been resolved until sufficient time has elapsed since the last known incident on a PC.
Generally, Applixure looks back 30 days from the present day and the longer since last incident has occurred, less weighting the PC will receive when Applixure considers if it still should be included in the alert. And after enough time has gone by, device or software is no longer listed in the alert and the scoring will react at that point accordingly.
For some particular issues, such as disk space running out, Applixure is able to determine immediately if the problem has been fixed and thus the scores will react faster for these kind of alerts and warnings.