An unexpected shutdown occurs when the operating system is improperly closed, leading it to recognize upon the next startup that the previous shutdown was incomplete. This situation can arise from the device becoming entirely unresponsive, necessitating a forceful shutdown, or from the user improperly turning off the device, such as by abruptly cutting off the power supply.
In addition to remediations listed in the previous section, the following actions can be taken to investigate the issue.
Interview the user
To effectively address the issue of forced shutdowns, it is essential to first identify the underlying cause. Therefore, engage with the user to gather insights into the circumstances leading to this behavior. This approach often results in valuable information regarding the root of the problem.
Investigate software issues
The device might shutdown unexpectedly if an application is not responding or if the system becomes slow or unresponsive. Applixure Analytics can give valuable information regarding software issues.
Check the current active alerts and warnings on the affected device’s page to get more information about the events leading to the crash.
Additionally, the Issues event history will give more precise information about issues occurring around the unexpected shutdown. Hover your mouse over the issue to get more information on it.
System crashes due to software issues are often accompanied by applications crashing, which you can read more about in article Software crashes explained.
Investigate hardware problems
Issues such as overheating, memory problems, or power supply failures can cause the system to become unstable, prompting the user to force a shutdown.
Refer to section Hardware check in article Frequent crash shutdowns explained.
Check for system updates or changes
Sometimes, users might force a shutdown during a system update or change, especially if it’s taking longer than expected.
Use the Rewind to history on the affected device’s page in Applixure Analytics to review the changes done on the device before the unexpected shutdown occurred.
Try rolling back updated drivers or software to attempt to remediate the issue.
Inadequate System Resources
If the system resources are exhausted due to heavy applications or processes, users might opt for a forced shutdown. This is often accompanied by high memory usage, which you can read more about in article High memory usage explained.
Applixure Analytics warnings and alerts
This issue is associated with the following Analytics alerts and warnings:
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