Device is repeatedly shutting down or suspending due to battery running out during its use, resulting interrupted work.
|USER EXPERIENCE IMPACT||Medium|
What causes this alert/warning?
This alert means that the Windows has shutdown/suspended (or hibernated) itself because the battery capacity has dropped below certain level (Windows' default is about 5%). Typically Windows warns before it does this with "you should plug-in to power"-message.
If user continues using device it will eventually shutdown itself. This is done to prevent loss of data for sudden unexpected loss of power when the battery is fully depleted.
More than 3 empty battery shutdown events during past 30 days
How should I react?
This doesn't necessary mean that the battery is wearing out or in bad condition overall. It just means that the user continues the usage for too long despite the warning and does not plug in the portable device to the mains power to start charging before Windows' threshold level is reached.
There could be a driver issue with battery that prevents the battery to charge correctly, the battery's capacity might be too small for the intended use case or battery is just reached it’s end of life and should be replaced.
Which resources are effected?
In devices dashboard clicking the alert name, in alert list, filters the dashboard device list to contain all devices with the same alert.
Clicking 'Show more' link in the alert box expands the container to show the list of all affected devices.
"## devices repeatedly used until empty battery"
"Device repeatedly used until empty battery"