Alert/warning description: Device is having long user logon times

Alert/warning summary

User logons to usable desktop on this device are taking a long time.


SOURCE Device/Use


What causes this alert/warning?

Applixure Agent measures logon from the point when user credentials are validated to the estimated end point which is determined using the time when shell (mainly explorer.exe) is started and Agent session is started. End time is an estimate between those two (emphasis towards shell).

If the average time to logon to usable desktop on this device is taking more than 2 minutes or over twice the average user logon time in your environment then this alert is shown.

Threshold values

  • Average logon time more than 2 minutes
  • Average logon over twice the average logon time in environment

How should I react?

If the problem continues it can indicate problems with the environment settings or the device itself.
Some fixies that might help:

- Turn off all unnecessary startup applications and processes
- Turn off all unnecessary Background Apps

Which resources are affected?

In devices dashboard clicking the alert name, in alert list, filters the dashboard device list to contain all devices with the same alert.

Clicking 'Show more' link in the alert box expands the container to show the list of all affected devices.

Alert messages

"No.  device/devices having long user logon times"
"Device is having long user logon times"




Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk