Alert/warning description: User logons slowing down on device

Alert/warning summary

User logon time to usable desktop is slowing down.


ALERT ID 31B56263-85CE-47D5-A474-AA88C4928A1F


What causes this alert/warning?

Applixure Agent measures logon from the point when user credentials are validated to the estimated end point which is determined using the time when shell (mainly explorer.exe) is started and Agent session is started. End time is an estimate between those two (emphasis towards shell).

If the average time to logon to usable desktop on this device is taking over twice the time from what it took 6 months ago then this alert is shown.

Threshold values

  • Logon time more than 10 seconds
  • Logon time over twice the average of 6 months ago

How should I react?

If the problem continues it can indicate problems with the environment settings or the device itself.
Some fixes that might help:

- Turn off all unnecessary startup applications and processes
- Turn off all unnecessary Background Apps

Which resources are affected?

In devices dashboard clicking the alert name, in alert list, filters the dashboard device list to contain all devices with the same alert.
Clicking 'Show more' link in the alert box expands the container to show the list of all affected devices.

Alert messages

"User logons slowing down on ## device/devices"
"User logons slowing down on device"


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