Alert/warning description: Background software is crashing widely

Alert/warning summary

Same background-running software product is experiencing crashing issues in many different devices.


SOURCE Software
ALERT ID A92015B8-B174-4826-8664-88F31C7997BA


What causes this alert/warning?

Applixure Agent is monitoring event log and detects when application crash event, event code 1000, is created by Windows. If the program raising the event is not visible it's considered to be background software.

This alarm is caused by a background-running software product that is experiencing crashing issues in many different devices. Percentage depends about the amount of devices in the environment.

Threshold values

  • More than once per week.
  • devices less than 100, percentage > 5%
  • devices 101 - 500, percentage > 3%
  • devices 501 - 2500, percentage > 2%
  • devices 2501 - 5000, percentage > 1%
  • devices more than 5000, percentage > 0.4%

How should I react?

While the crash may not necessarily be visible to the user, this may indicate bad software quality or environmental factors. It might be possible to find out the reason for software crash from Windows event log.

Report this error to the software manufacturer or check if there is a updated version of the software.

Which resources are affected?

In software dashboard clicking the alert name, in alert list, filters the dashboard software list to contain all software with the same alert.

Clicking 'Show more' link in the alert box expands the container to show the list of software with the same alert. Under each software there is list of all affected devices.

Alert messages

"## background software crashing widely"
"Background software crashing widely"
"Background software is crashing widely"




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