Alert/warning description: Devices have number of software hangs

Alert/warning summary

Number of devices in your environment have issues with number of different software products whereby they stop responding completely and must forcefully closed, this may indicate bad software quality or environmental factors.


SOURCE Software/Device
ALERT ID 511F4D58-AA02-470A-8F0B-71100B86BD50


What causes this alert/warning?

Software hang means the situation where application hangs totally. Windows automatically detects, collects debug information, and optionally terminates or restarts hung applications. Otherwise, the user might have to forcefully close it in order to recover a hung application.

Applixure Agent is monitoring event log and this error is generated when Application Hang event, event code 1002, is detected. 

If the number of different software products is high enough then this alert message is shown.

Threshold values

  • Device is having at least 5 different software products with hang events.

How should I react?

From Event log it's might be possible to find out the cause of the software hang.

Report this error to the software manufacturer or check if there is a updated version of the software.

Which resources are affected?

In software dashboard clicking the alert name, in alert list, filters the dashboard software list to contain all software with the same alert.

Clicking 'Show more' link in the alert box expands the container to show the list of software with the same alert. Under each software there is list of all affected devices.

Alert messages

"## devices have number of software hangs"
"Number of software hangs"


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