Alert/warning description: High percentage of software products crashing

Alert/warning summary

Over 5% of software products in your environment have experienced crashing issues.

 

SEVERITY High
SOURCE Software
USER EXPERIENCE IMPACT High
ALERT ID 0CDD62D3-056C-451A-B758-41C21B6E0AB3


What causes this alert/warning?

Applixure Agent is monitoring event log and detects when application crash event, event code 1000, is created by Windows. On Mac, application crash events are recorded in the crash dump log files.

If there are high number of software products experiencing this error then alarm is shown.

Threshold values

  • Over 5% of software products are experiencing crashing

How should I react?

Software crashing may indicate bad software quality or environmental factors. It might be possible to find out the reason for software crash from Windows event log.

Report this error to the software manufacturer or check if there is a updated version of the software.

Which resources are affected?

In software dashboard clicking the alert name, in alert list, filters the dashboard software list to contain all software with the same alert.

Clicking 'Show more' link in the alert box expands the container to show the list of software with the same alert. Under each software there is list of all affected devices.

Alert messages

"High percentage of software products crashing"
"Software product is crashing"

 

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