Alert/warning summary
Device(s) in your environment are experiencing frequent operating system crash shutdowns.
| SEVERITY | High |
| SOURCE | Device |
| USER EXPERIENCE IMPACT | High |
| ALERT ID | EE0C6ED5-3399-44C7-8C25-EACDF3578BF8 |
What causes this alert/warning?
Shutdowns that are known to be due an actual crash ("bluescreening" in Windows) due to faulty kernel-level code or from external conditions (faulty hardware etc.) are reported as crashing shutdowns.
This alarm is caused by a device/devices frequent unexpected crash shutdowns.
Threshold values
- Any Windows crash BugCheck code that is not due to Driver Verifier (DRIVER_VERIFIER_DETECTED_VIOLATION, DRIVER_VERIFIER_IOMANAGER_VIOLATION, DRIVER_VERIFIER_DMA_VIOLATION, DRIVER_VERIFIER_DETECTED_VIOLATION_LIVEDUMP) or macOS kernel panic
- frequency recently: more than 3 in past two weeks
- frequency for past month: happened at least in two different weeks
How should I react?
This Alert may indicate issues with the device hardware or drivers.
Which resources are affected?
In devices dashboard clicking the alert name, in alert list, filters the dashboard device list to contain all devices with the same alert.
Clicking 'Show more' link in the alert box expands the container to show the list of all affected devices.
Error messages
"Device is having frequent crash shutdowns"
"## device(s) having frequent crash shutdowns"
External references
Advanced troubleshooting for Event ID 41
Windows Bug Check code reference
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