Alert/warning description: High number of devices with unexpected shutdowns

Alert/warning summary

Device has been repeatedly shut down in unexpected manner.


ALERT ID 78B2453B-6C78-4322-9FB4-218A7D2248DC


What causes this alert/warning?

Unexpected shutdown is a situation where operating system has been shut down "uncleanly", causing it to recognize on next startup that the shutdown did not finish properly. This may be due to device becoming totally unresponsive and have to be forcefully shut down or if user shuts the device down in a wrong way such as removing the power forcefully.

Applixure Agent is monitoring device event log, if it finds an unexpected shutdown event (event ID 41 or/and 6008) it reports an error.  If those errors are occurring in a high number of devices then this alarm is shown.

Threshold values

  • More than 3 events in past 2 weeks.
  • More than 10% of the devices in the environment.

How should I react?

This alert may indicate issues with the device hardware or drivers, or incorrect shut down methods by the user.

Which resources are affected?

In device dashboard clicking the alert name, in alert list, filters the dashboard device list to contain all devices with the same alert.

Clicking 'Show more' link in the alert box expands the container to show the list of all affected devices  with the same alert.

Alert messages

"Over 10% of devices experiencing crashing"
"Device is experiencing crashing issues"

External references

Advanced troubleshooting for Event ID 41


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